METER READING:

Meter reading regularly begins on the 14th of each month with charges due and payable upon receipt of bill the following month, no later than the 10th to avoid penalty charges.

 

NOTICE TO ON-LINE AND DEBIT/CREDIT CARD USERS:

Our payment processing company Nexcheck assesses the following fees:

Web Payments-- 2.75% of the transaction or a $2.50 minimum fee.

On-site  & Phone Payments--2.75% of the transaction or a $2.00 minimum fee.

Processing charges will be charged to the customers debit/credit card as a separate charge. All fees go directly to Nexcheck. The City of Lewisburg does not retain any

processing fees.

 

TO AVOID $2.00 REPRINT FEES:

We provide 2 monthly billing statements per month that each include

        1. The payment stub required to accompany your payment

        2. A receipt portion for your verification of when payment is made

 If you present payment without stub and/or request a receipt other than the one we have already provided, the charge to reprint is $2.00.

 

TO AVOID PENALTY:

ALL payments must be received no later than the 4:30 p.m. office closing time on the due date.  Any payment received after the 4:30 p.m. closing time is subject to 10% penalty.  If the 10th occurs on the weekend or holiday, it must be in the night drop box by 8:00 a.m. the next business day.

 

DELINQUENT ACCOUNTS:

The CUT-OFF date is the 20th of each month and is strictly adhered to (if 20th occurs on weekends or certain holidays, next business day disconnection applies), so......

 

DO NOT WAIT UNTIL THE 20TH TO PAY YOUR BILL!

Accounts with delinquent balances remaining on the 20th are subject to a $45.00 service fee at 8:00 a.m. when office opens for business even if interruption of service has not occurred at the precise time. When service disconnection has been rendered, re-connection will occur only after all billing charges have been paid, including the $45.00 service fee. 

No service re-connections will be done after 4:00 p.m., but will be continued the following business day.

  

Not responsible for mail delivery! 

This office is not liable to refund penalties incurred by circumstances beyond our control concerning postal deliveries that result in delayed receipt of mailed payments.

 

REQUESTS FOR DELAYS OR WAIVER OF PAYMENT WILL NOT BE ENTERTAINED; ONLY QUESTIONS OF PROPER AND CORRECT BILLING WILL BE CONSIDERED

 

Public hearing requests must be received before the 20th to avoid disconnection.

 

Please be watchful & report any known water leaks to help avoid future costly rate increases for Lewisburg's water system customers. Your help will make a difference!

 

A REMINDER TO OUR CUSTOMERS:

Please DO NOT use the cut-off valve inside the meter box housing!

The City of Lewisburg and the Kentucky Division of Plumbing require that each customer have a cut-off valve installed between the meter box and their home. This valve is to be used by the customer in event that the water service needs to be cut off by the customer for any reason. The cut-off valve inside the meter box housing was installed by and is exclusively the property of the City of Lewisburg. This valve is not for customer's use.

The Waterworks does charge the customer for work done to repair these cut-off valves. If you do not have a cut-off valve at this residence other than the one belonging to the Waterworks, please take this opportunity to bring your plumbing up to the required standards.

 

Meter Deposits

Residential: Owner - $100

Business - $200

Rental - $200

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