Meter reading regularly begins on the 14th of each month with charges due and payable upon receipt of bill the following month, no later than the 10th to avoid penalty charges.
NOTICE TO ON-LINE AND DEBIT/CREDIT CARD USERS:
Our payment processing company Nexcheck assesses the following fees:
Web Payments-- 2.75% of the transaction or a $2.50 minimum fee.
On-site & Phone Payments--2.75% of the transaction or a $2.00 minimum fee.
Processing charges will be charged to the customers debit/credit card as a separate charge. All fees go directly to Nexcheck. The City of Lewisburg does not retain any
TO AVOID $2.00 REPRINT FEES:
We provide 2 monthly billing statements per month that each include
1. The payment stub required to accompany your payment
2. A receipt portion for your verification of when payment is made
If you present payment without stub and/or request a receipt other than the one we have already provided, the charge to reprint is $2.00.
TO AVOID PENALTY:
ALL payments (including online debit/credit card payments) must be received no later than the 5:00 p.m. office closing time on the Due Date! If 10th occurs on weekend or holiday, next business day applies. Any payment received after the 5:00 p.m. closing time is subject to 10% penalty. Web payments will be disabled at 5:00 p.m. CST on the 10th until the next business day at which time a penalty will be assessed.
The CUT-OFF date is the 20th of each month and is strictly adhered to (if 20th occurs on weekends or certain holidays, next business day disconnection applies), so......
DO NOT WAIT UNTIL THE 20TH TO PAY YOUR BILL!
Accounts with delinquent balances remaining on the 20th are subject to a $45.00 service fee at 8:00 a.m. when office opens for business even if interruption of service has not occurred at the precise time. When service disconnection has been rendered, re-connection will occur only after all billing charges have been paid, including the $45.00 service fee.
No service re-connections will be done after 3:00 p.m., but will be continued the following business day.
Not responsible for mail delivery!
This office is not liable to refund penalties incurred by circumstances beyond our control concerning postal deliveries that result in delayed receipt of mailed payments.
REQUESTS FOR DELAYS OR WAIVER OF PAYMENT WILL NOT BE ENTERTAINED; ONLY QUESTIONS OF PROPER AND CORRECT BILLING WILL BE CONSIDERED
Public hearing requests must be received before the 20th to avoid disconnection.
Please be watchful & report any known water leaks to help avoid future costly rate increases for Lewisburg's water system customers!!!! Your help will make a difference!